Returns & Exchange
RETURNS & EXCHANGE POLICY
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return within 30 days of purchase, subject to the following conditions:
Your original receipt & order number must be provided as proof of purchase.
The item(s) must be in original condition and packaging, with tags attached. Be cautious when trying on to prevent marking the leather.
Sale items and items sold on promotion are non-refundable. A store credit will be issued if you choose to return any sale purchases.
Personalised items like the alphabet letters for our Signature Collar cannot be refunded or exchanged.
If you claim a free gift/s with your order and return your items for a refund, the free gift/s must also be returned.
You will be required to pay for your shipping costs if you return your order for a refund. We will deduct a flat rate of $15.00 from your refund and provide a return shipping label.
If you return your item for an exchange we will waive the cost of return shipping and provide a return shipping label complimentary.
You will be required to pay for your shipping costs if you return your order for a refund. We will deduct a flat rate of $15.00 from your refund and provide a return shipping label.
If you return your item for an exchange we will waive the cost of return shipping and provide a return shipping label complimentary.
I PURCHASED THE INCORRECT SIZE, CAN I EXCHANGE IT?
Exchanges are only available within 14 days of purchase.
If you would like an alternate size, please reach our returns/customer service team at: Joannazz0209@outlook.com
HOW DO I RETURN MY ORDER?
To begin the return process, you can reach our returns/customer service team at: Joannazz0209@outlook.com. who will reply to any exchange enquiry within 24 hours.
WHAT IF MY ORDER ARRIVES DAMAGED OR FAULTY?
We work hard to ensure every piece from our collections arrives to you in perfect condition.
However, in the unlikely case of an item being delivered as faulty, we request that we are notified within 14 days of delivery and we will be happy to offer repair, replacement, or refund options. Please email an image of the fault, along with your Proof of Purchase (ie. order number) to Joannazz0209@outlook.com for further review.
WHAT IF I RECEIVE AN INCORRECT ITEM?
We apologise if an item you have received is not what you ordered. Please email Joannazz0209@outlook.com along with your order number.
HOW WILL I BE REFUNDED?
Upon receiving, your items will be checked to make sure they meet the conditions above, and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase within 3-5 business days. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase.
You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return within 30 days of purchase, subject to the following conditions:
Your original receipt & order number must be provided as proof of purchase.
The item(s) must be in original condition and packaging, with tags attached. Be cautious when trying on to prevent marking the leather.
Sale items and items sold on promotion are non-refundable. A store credit will be issued if you choose to return any sale purchases.
Personalised items like the alphabet letters for our Signature Collar cannot be refunded or exchanged.
If you claim a free gift/s with your order and return your items for a refund, the free gift/s must also be returned.
You will be required to pay for your shipping costs if you return your order for a refund. We will deduct a flat rate of $15.00 from your refund and provide a return shipping label.
If you return your item for an exchange we will waive the cost of return shipping and provide a return shipping label complimentary.
You will be required to pay for your shipping costs if you return your order for a refund. We will deduct a flat rate of $15.00 from your refund and provide a return shipping label.
If you return your item for an exchange we will waive the cost of return shipping and provide a return shipping label complimentary.
I PURCHASED THE INCORRECT SIZE, CAN I EXCHANGE IT?
Exchanges are only available within 14 days of purchase.
If you would like an alternate size, please reach our returns/customer service team at: Joannazz0209@outlook.com
HOW DO I RETURN MY ORDER?
To begin the return process, you can reach our returns/customer service team at: Joannazz0209@outlook.com. who will reply to any exchange enquiry within 24 hours.
WHAT IF MY ORDER ARRIVES DAMAGED OR FAULTY?
We work hard to ensure every piece from our collections arrives to you in perfect condition.
However, in the unlikely case of an item being delivered as faulty, we request that we are notified within 14 days of delivery and we will be happy to offer repair, replacement, or refund options. Please email an image of the fault, along with your Proof of Purchase (ie. order number) to Joannazz0209@outlook.com for further review.
WHAT IF I RECEIVE AN INCORRECT ITEM?
We apologise if an item you have received is not what you ordered. Please email Joannazz0209@outlook.com along with your order number.
HOW WILL I BE REFUNDED?
Upon receiving, your items will be checked to make sure they meet the conditions above, and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase within 3-5 business days. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase.
You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.